Returns & Exchanges
At AI Voices Directory, we strive for total satisfaction with your digital assets and custom voice models. If you are not completely satisfied with your purchase, we offer a 14-day window for returns or technical troubleshooting to ensure your project sounds exactly as intended.
Submit a Request
Contact our support team through your account dashboard or via email within 14 days of purchase to initiate a return or exchange request.
Technical Review
Our audio engineers will review your files or license usage to ensure the digital assets have not been permanently integrated into a final production.
Authorization
Once approved, you will receive a confirmation email detailing the cancellation of your digital license and any necessary file deletion protocols.
Refund Processing
Your refund will be processed back to your original payment method within 5-7 business days, or your store credit will be applied immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing